Order Process

Order Process

Before we begin, we will APPRECIATE IT if you helpfully read through our Q & A in order to help you understand better on custom FORGED WHEELS and this industry. Please check out our educational video on the “BEWARE” page. At Dwarf Racing®, we want to make sure every of our customer understands and know what they are getting before committing to a purchase. We have generated at least 50 most frequently asked questions to help assist you in your final decision.

Our team of engineers thank you for your interest in Dwarf Racing® Forged Wheels. All forged wheel sets are custom-built for your vehicle with many personalization and customizable options to give you exactly what you have been yearning for in a vehicle wheel. Every set with a QR Authentication which has been specifically coded and linked to our cloud-based server for easy authentication. Do check out our “Mark of Authentication” page for more details.

Dwarf Racing® is here with our team to assist and guide you on the recommended technical specifications, finishing type etc. Once an order is confirmed, we will initiate the process with our CNC structural engineers, then to our finishing department and so on. Do understand that the process is a MULTI-STAGE process, where the strictest quality checks are enforced at every department. As such, we cannot stop once we initiate the first process. Please note that you will NOT BE ABLE to change or alter the order after the payment has been made.

On-site inspection and measurement are also available upon request (ONLY SINGAPORE), however this is chargeable for a fee but will be reimbursed once an order is confirmed. We have a physical catalogue of MORE THAN 60 COLORS for you to choose. Due to the COVID-19 situation, we have also included a “Door-step Installation” option for our clients. (ONLY SINGAPORE). Otherwise, by default, every set of wheels will be installed at our facilities.

Our current production lead time will be around 6-12 weeks; however, this time is based on multiple factors. In some cases, they may take longer if an unforeseen occurrence happens such as a faulty machine, logistics issues or a sudden increase in orders. Dwarf Racing® will be fully committed to all our clients around the world and take full responsibility to notify you if such an occurrence arises.

You are most welcome to visit our showroom (Only by Appointment) currently located in SINGAPORE. We have our full range of colors and exotic design displayed. You can for ONCE IN YOUR LIFE feel and touch, the exact forged aluminum 6061-T6 mono-block that goes into production. However, due to COVID-19 situation at this point of time we are unable to disclose our production facility information and no visitors are allowed. We have signed certain non-disclosure agreements (NDAs) and consortium agreements that do not allow us to expose our facilities as well.

We HIGHLY RECOMMEND our raw “BRUSHED ALUMINIUM FINISHING” to showcase the craftsmanship of the finest CNC ENGINEERING at works with over 60 COLORS to choose from. Believe us, when you see them in real, you will truly understand what a “FORGED” wheel is.

Yes, we are able finish the wheel in “POWDER COATING” wheel paint option with over 30 COLORS to choose from on our catalogue. HOWEVER, we do not encourage this type of finishing. As this is often used by many other manufacturers to COVER the flaws of a wheel, be it ADVERTISED AS FLOW FORGED, FLOW FOAM FORGED, FORGED HYBRID, a “POWDER COATING” finishing term is often used to upsell the product.

We are also able to finish the wheel in “POLISHED” surface finishing, which will have a chrome-like effect, HOWEVER, not as reflective as “ELECTROPLATING” finishing. A “POLISHED” finishing is more durable & has lesser maintenance as compared to a “ELECTROPLATING” finishing.

INSANE EXOTIC finishing “ELECTROPLATING” is also available to those who want to be out of the world. 10 COLORS are currently available.

For those who are ordering from out of SINGAPORE. We do support LIVE CHAT or LIVE VIDEO to help assist you in the final color and/or surface finishing live from our physical catalogues and showroom.

The easiest way to order is to call/WhatsApp/text/email us Monday through Sunday (Except public holidays) 9am to 9pm (GMT +8) at

+6591817217 or email us at sales@dwarfracing.com.sg.

Or visit our Online Shop HERE

You can also Connect with Us through
Instagram (@Dwarf.Racing)
Facebook (Dwarf Racing)
Youtube (Dwarf Racing)
TikTok (@Dwarf_Racing)
LinkedIn (Dwarf Racing)
Online Shop (Dwarf Racing)

 

You can also fill out the Customer Service form on our Contact Us page HERE.

Once completed, you will be contacted by one of our Customer Service representatives within one business day. They will confirm your details and answer any questions you may have.

Your Customer Service representative will then connect with you to assist you with finalizing your wheel order, as well as additional details such as tires, wheel/nut fitments, offset and technical details.

At any time during the process, Dwarf Racing® is more than happy to answer any questions or concerns you have regarding your order and experience. We are here to ensure your wheel buying experience is as glossy and enjoyable as possible.

error: Content is protected.
Open chat